“You know you are running a modern sales team when selling feels more like the relationship between a doctor and a patient and less like a relationship between a salesperson and a prospect. When you go in to see your doctor and she asks you about your symptoms, you tell her the truth. You trust that she can diagnose your problem and prescribe the right medication. When she says, “This is what you have. Take these pills,” you don’t say, “Let me think about it” or “Can I get 20 percent off?” You take the medication.”
“It’s no longer about interrupting, pitching and closing. It is about listening, diagnosing and prescribing.”
About Mark Roberge
Chief Revenue Officer of HubSpot Sales Division. Sales scientist. Inbound Marketing pioneer. MIT quant. Family man.